Create a positive image with your voice, physical presence and actions when using the telephone in business situations.
By listening to this programme and practising some simple techniques you will learn:-
- How to create a voice on the telephone that people wish to listen to, on that is clear, professional and has an impact.
- Creating great first impressions on the telephone including focusing on your posture and body language. What effect positive body language has on your tone of voice and engagement in a telephone conversation.
- How to answer the phone so that clients and customers will respond positively.
- How to leave the telephone messages that others will answer.
- Listening on the telephone – top tips to make you more effective.
- Using the telephone for media interviews.
- Interviews on the telephone – simple techniques o ensure you present yourself well.
One of the most effective methods of communication business to business is by the telephone. Unlike emails and texts there is human contact. This audio training CD provides you with techniques and skills to make an impact with your voice on the telephone, to engage callers, techniques for answering the phone and to leave messages, how to listen and using the telephone for media opportunities.