Recently I have been working with a wonderful client who had gone through a very hard time at work. The department he worked in was very stressful, with a lot of conflict within the team. My client’s health was affected and his performance at work suffered.
After a short period of sick leave, being treated for stress, he received a very poor annual review, which he believed impacted on his personal brand and within the organisation. He requested a transfer to another team, which meant he could re-build his personal brand, although he’d be involved in new skills and have to be up to speed quickly.
One of the skill areas highlighted in the appraisal was communication and impact skills, and I was engaged to work with the client on these areas. I discovered an individual who had lost all confidence in his abilities. His body language was very closed; his voice very weak and as a result he was invisible in meetings and in the office. I am certain he had invaluable contributions to make to projects but he was being undervalued and not demonstrating how good he was to others.
During our time together we worked on a number of key skills including:
Having a more open body language
Projecting the voice
Creating a strong, audible voice that people will listen to and take note of
Using more positive, impactful language: rather than “I think” to “I believe” in the first instance
Positive eye contact
Exercises in being present in conversations including meetings
Body language and posture when in the office