Make an Impact in Business Conversations

virtual speaking and communications coaching from Susan Heaton-Wright of Superstar Communicator

Do you struggle to be heard in meetings? Are other people getting credit for your ideas and work? Do other people speak over you and take no notice of your contributions? OR: your annual review always says “You need to speak up more and contribute in team meetings otherwise you won’t be promoted”. I can help with face to face and virtual coaching!

I provide flexible, coaching face to face and international online coaching for individuals on a variety of communication skill areas, which include increasing your impact, confidence and effectiveness in spoken communication skills.

The virtual sessions are conducted on the Zoom platform and recorded for the client’s one use after the session. As with all of the Superstar Communicator individual services, clients are asked to submit a confidential pre-training survey, so that there is coaching preparation prior to the session and the content is truly valuable for clients.

Recently I have added a one hour Virtual Leadership Coaching session for leaders and managers who are leading teams remotely.

virtual coaching with Superstar Communicator

Typical training includes:

  • Business English/ Accent calming – this is a CPD accredited service for professionals who speak English as their non-native tongue and wish to make an impact when using Business English.(This is a CPD 5 point course). We work on building your confidence in conducting business conversations in English as well as creating a positive presence.
  • A one session Virtual Leadership Coaching for leaders and managers who require some support in making more impact, facilitating meetings and leading a remote team.
  • Individual coaching on planning and constructing content for speeches and presentations to ensure you have an engaging message for your audience.
  • Virtual run through practice for presentations and speeches – with clear critiques.
  • Impact and visibility mentoring for career success. We work with ambitious professionals globally who wish to advance in their career and need to be noticed for their outstanding contribution, presence and persona and offer tailored mentoring programmes for companies and individuals.

You can browse through these in more depth by selecting the sessions below or Book a chat

“Thanks for the help and confidence you gave me” This was for a partnership series of interviews.

The client engaged Superstar Communicator following an appraisal where she received negative feedback on her meeting and communication skills with colleagues. The client had recently been promoted to a senior position and wished to make an impact with her new team. The client was from Scotland and she was very conscious of her accent. She was also quite short in height and her posture was poor when she walked and sat, and this made her appear even smaller. Initially we focused on posture when standing, sitting and walking, to ensure she developed a ‘larger’ presence. We then focused on the voice, to ensure it was clear and audible in a variety of business situations. The client’s voice was clear; her accent was soft and not an issue. It was invaluable for her to have this feedback. We also changed the client’s voice mail messages to be clear and positive. For meetings, we worked on a number of strategies, including positioning in the room, skills in engaging other members of the team to listen and body language. The impact of this training was immediate with notable feedback from her director

Each session was relaxed, non-judgemental, informal and fun including relaxation and warm up exercises prior to the actual voice work. I was given a workbook full of easy-to-follow tips and advice. Also each session was recorded so I could return home and practice many of the techniques learnt. I was impressed by the rapid progress I made during only a small number of sessions. This improvement has been commented upon by both my family and friends

My presentation and it went extremely well and I won over our new investors. It was what I learnt from you that gave me the confidence to me and present with passion. So many thanks to you. I would certainly have no hesitation in recommending your company

Speaking to Engage Workshop

“Great day using many different learning and reflective tools”.

“Very interesting, engaging, interactive. I would love to have a continuation of this workshop.”

“An informative, engaging and supportive workshop”.

“An engaging and enjoyable workshop. The Trainer was very supportive and encouraging”.

“It was a good day. Thank you very much. I enjoyed the training”.

“It was insightful, informative and eye opening. It was also very interesting. I had fun as well as learning. You are a great trainer with lots of relevant knowledge and advice”.

“I loved the training and got a great deal from it. I thought Susan “got it” and went with the flow of how everyone was feeling about how they present or simply to increase assertiveness and confidence in everyone”

I think the combination of my executive coaching and communication coaching led to me feeling the benefit of the coaching in a very short space of time. I was clear at the start what the issues were for me and where I most lacked confidence. Susan is very helpful at getting to the nitty gritty of what the problem really is in a non-threatening way. For example, I was convinced that my strong accent was getting in the way of me making points clearly at meetings

The client had received feedback that he was not audible in boardroom meetings and that he was not making an impact there and within the organisation. He is a highly successful, experienced and knowledgeable professional, who was valued by the company but whose presence was being lost in board meetings. We worked on a variety of skills enabling the client to develop a stronger, clearer, more audible voice and a more open, confident body language in meetings. We focused on verbal and non verbal skills to engage other people at meetings, to ensure the client was heard and that his message came across effectively. Almost immediately the impact of his performances in meetings was noted and his contribution increased significantly

Susan was great for me. Not only did she have all the technical and practical knowledge to improve the impact of my voice and presence, but her supportive style got us working well together right from the start

Right at the start Susan made me feel comfortable, she has a warm and friendly style, she is also very humorous and that certainly helped in encouraging me to try the exercises that took me out of my comfort zone. So through using these skills and her very thorough knowledge of voice she was able to encourage me to take a risk and try a variety of vocal techniques. I discovered I had a voice!

Susan Heaton-Wright  was engaged to work with Nikki Walker who had been booked to deliver presentations at major international events, and for onscreen appearances for videostreamed meetings. She was already an outstanding and experienced speaker/presenter, and wished to focus on fine tuning her performance.

Susan focused on practising the speeches, fine tuning the content, pacing the delivery and ensuring the key messages were clear in the content and delivery.

In addition, Susan developed Nikki’s self evaluation skills and performance preparation routines to ensure she performed at the very highest standard. She received the highest score of all presenters at the first conference after Executive Voice was engaged