Outline: Customer care is essential for any business. Clients and customers are no longer loyal to one business unless you treat them well. And communication is key to this. In this virtual workshop I show you how to show you value your customers through excellent customer care skills – the Superstar Communicator way.
Outcomes:
•How to demonstrate you value your customers
•Recalling receiving poor customer care and how you felt
•How you can learn from this experience so you avoid these mistakes with your customers
•Creating different ways for your customers to communicate with you – and how to ensure they feel listened to.
•Measuring the positive impact of better customer care including collecting testimonials
The course includes all learning material and additional resources.